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Senior Aging & Health

A leader on the move

Joining the Atria team requires the type of exceptional skills, integrity and compassion that foster our high caliber of service and strong sense of family. Abby Figueroa meets all of these qualifications and then some. As Atria’s Senior Vice President of Functional Operations, her commitment to serving residents has uncovered talents she never knew she had.

Starting as a Staff Accountant, it wasn’t long before Abby was promoted to Community Business Director. In this leadership role, she became adept at everything from helping the community staff sign up for benefits to assisting residents with setting up their Wi–Fi and finding their grandkids’ addresses when sending out valentines.

After subsequent promotions to regional leadership positions, her skills and experience during the COVID-19 pandemic led to her current role of managing community operations that help keep residents and staff safe.

More than anything, Abby truly enjoys helping older adults reconnect with their talents and discover new purpose. “To me, the most amazing stories are how community life helps residents really blossom. They take up painting or volunteering. They’re able to resume having a relationship with their daughter as their daughter again, not as their caregiver,” Abby said. “This is why I love what I’m doing.”

Discover new purpose at Atria

We invite you explore the Atria communities in your area where you’ll find other people like Abby who provide the kind of support and opportunities that make it easier for older adults to pursue their passions with energy and optimism.

Find a community.

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Senior Aging & Health

The power of music

“Music is life itself,” is a Louis Armstrong quote that resonates deeply with Ira. When he made the move to Atria, music was Ira’s key to making new friends and renewing his sense of purpose.

Music was a powerful bond between Ira and his father, and it’s what inspired him to create a Musical Memories group. Beth, the Engage Life Director at Atria Forest Hills, encouraged Ira every step of the way. Soon, others were looking forward to tapping their feet, clapping their hands and singing along to Ira’s playlist at the group’s regular gatherings.

Atria helped Ira share his childhood joy and fostered meaning in his life through the many new friends he’s touched with his love of music.

Discover the power of connections at Atria

Atria provides the kind of support and opportunities that make it easier for older adults to pursue their passions with energy and optimism. Our vibrant communities offer the perfect environment to learn, grow and connect with others. We invite you to join Ira and other residents who’ve made Atria their home.

Find a community.

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Senior Aging & Health

Making colorful connections

“At 94, I’ve lived many lives within one life.”

That 94-year old is Sarah, a passionate artist and resident at Atria on Roslyn Harbor. Her many lives include raising a family and being an accomplished illustrator, teacher and fine artist specializing in sculpture and painting.

Sarah says she approaches each day as though she’s going to live forever, because she doesn’t want to think that her age is holding her back from pursuing what brings her joy. For Sarah, this joy includes spending time with family and her continued passion for painting.

Atria is delighted to support Sarah’s interests and to provide a venue for her upcoming art show. Living at Atria has also helped her develop some very dear friendships. Sarah said she went from living on her own to joining a community where her wonderful friends and community staff provide a sense of security and make her feel like she’s part of a family.

Make your colorful connections at Atria

Atria provides the kind of support and opportunities that make it easier for older adults to pursue their passions with energy and optimism. Our vibrant communities offer the perfect environment to learn, grow and connect with others. We invite you to join Sarah and other residents who’ve made Atria their home.

Find a community.

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Senior Aging & Health

A perfectly tailored fit

When considering a new place to call home, Estella wanted a community that provided the independent lifestyle she cherished. When she first visited Atria at the Arboretum, it was all that she had imagined – but before moving in she asked, “Can I bring my sewing machine?”

Sewing is a passion for Estella that started at a very young age when her mother needed help making dresses for one of her many seamstress customers. From that day on, Estella’s love for stitching colorful creations grew – so when Atria said that they would of course support her interests, Estella knew she’d found her new home.

Living at Atria provides the freedom Estella enjoys and has helped her make meaningful connections. As she explains, “If I had stayed at home by myself, I wouldn’t have made so many friends, and that’s important to me.” She’s especially fond of a community sewing group she joined, which she affectionally calls, “The Knit Wits.”

Discover a lifestyle that fits you

At Atria, you’ll find for older adults to pursue their passions with energy and optimism. Our vibrant communities offer the perfect environment to learn, grow and connect with others. We invite you to join Estella and other residents who’ve made Atria their home.

Find a community.

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Making the Decision

When’s the right time to move to assisted living?

When deciding upon an assisted living community for your parent or older relative, knowing all of the options that are available to you can make things easier. Whether you anticipate transitioning to a senior living community in the near future or are simply conducting research, it’s important to know which senior care service would best fit your family’s needs.

In this video, Karen Devaney, National Director of Care Management at Atria, answers questions about which levels of care are best for your parent or older family member.

Identifying the right time for senior living or assisted living

As people grow older, the responsibilities of owning and maintaining a home can put their health and safety in jeopardy. This is especially true for individuals with care needs, who may also rely on their caregivers as their only method of social connection. Caregivers can be limited to just one or two people who serve a number of different roles. One of those people may be you, or perhaps you have tried your best to divide caregiving tasks among your siblings and other family members or hired an in-home caregiver to provide assistance.

A move to senior living or assisted living, a setting that offers 24-hour support, is often what’s necessary for your parent to maintain their sense of independence – and for you to have peace of mind.

Ask yourself these questions:

On a daily basis, does my parent or relative engage in physical exercise? Socialize and connect with others? Eat a variety of fresh, nutritious meals? Set goals and enjoy a sense of purpose? If you answered no to one or more of these questions, senior living may be a good choice for your parent now.

On a daily basis, have you experienced symptoms of caregiver burnout?

Examples include:

  • High levels of stress due to an incident or hospitalization involving your parent
  • Moments of depression or anxiety
  • Trouble finding time for yourself
  • Feeling a strain on your relationship with your parent

If you answered yes to one or more of these questions, it may be a good time to start looking into what services and support assisted living communities can provide to help your family.

What living options are available in senior living communities?

In many senior living communities, you will find three types of living options: independent living, assisted living or supportive living, and memory care. The difference between each community depends on the type of support provided. Some communities offer all three levels, creating a seamless continuum of services.

Independent living

If your parent is active and able to take care of daily tasks like bathing, getting dressed and grooming, they are probably best suited for independent living. These communities provide many opportunities for social engagement and the freedom to pursue personal interests without worrying about cooking, cleaning or home maintenance.

How to tell if independent living is right for your parent:

  • Is my parent physically independent but often isolates? Am I worried that they may be lonely? It is common for older adults to withdraw from others as they age and find themselves napping or watching TV all day. Independent living offers opportunities to keep them engaged and active.
  • Does my parent live alone? Do I worry about their safety or feel the need to constantly check in on them? Are they having trouble keeping up with home maintenance? If yes, the increased safety, security and sense of community provided by independent living would be a great benefit to them.
  • Does my parent often rely on me or others to transport them to appointments, run errands or handle everyday tasks? Are they still driving on occasion and probably shouldn’t be? They may find independent living ideal since common services include transportation, cooking, cleaning, maintenance and more.

Assisted living and supportive living

Assisted living communities – also called supportive living or personal care communities in some areas – usually offer 24-hour support with a broad range of senior care services, including:

  • Personal care services such as bathing, grooming and getting dressed
  • Safety checks
  • Escorts to and from meals and events
  • Medication reminders, which includes consultation with primary physicians and pharmacies, plus ordering prescriptions and scheduled reviews by a licensed nurse
  • Transportation to and from local appointments
  • Assistance with telehealth appointments
  • Incontinence management

Full-time licensed nurses are often employed at assisted living communities to serve as another layer of professional support. And for further convenience, physicians typically visit communities, so residents can see a doctor in the comfort of their home.

Some assisted living communities partner with rehab facilities to offer therapeutic services on-site; “house calls” at the community may be arranged if on-site services are not offered.

Communities that offer customizable levels of care can help enhance the quality of life for older adults. In addition, quality senior living communities will empower their residents to live a more active, independent lifestyle.

How to tell if assisted living is right for your parent:

  • Would my parent or relative be at risk if they spent a few days alone? If yes, assisted living would be an ideal option.
  • Does my parent have a degenerative disease or serious medical condition? Even if your parent manages fairly well and only requires occasional support, assisted living could be the best fit.
  • Is the condition of my parent’s home concerning due to their inability to clean or take care of maintenance? If maintaining the home has become too difficult for your parent, consider assisted living. However, if your parent is able to maintain their home but no longer wants to worry about the day-to-day tasks associated with home ownership, independent living would be a good fit.

Memory care

If your parent has challenges due to long-term effects of Alzheimer’s or other forms of memory impairment, they would greatly benefit from a memory care community. These safe and secure environments offer round-the-clock staff to provide specialized care services and medication assistance. Additionally, auxiliary programs like support groups for caregivers, opportunities to improve cognitive health, and events to keep residents happy and engaged are common at communities that offer memory care services.

A thoughtfully designed community that offers dementia care will leave no detail unturned to provide a better quality of life for residents. Some examples include playing familiar music throughout common spaces to soothe residents and serving meals on colorful dinnerware to increase food recognition and appetite.

Deciding whether or not memory care is right for your family member can be complicated depending on their stage of impairment.

How to tell if memory care is right for your parent:

Does my parent often wander off or forget where they are? Do I have concerns about them getting lost? Have they recently gone for a walk and got confused on how to get home?

If so, memory care may be right for them.

Do I have concerns that my parent is unsafe at home alone? Do they remember people and places but forget to do important tasks like turning off the stove, locking doors and eating three meals a day?

Forgetfulness could be a common sign of aging; however, advanced memory loss can pose a safety risk. If your parent struggles to remember certain safety practices, choosing a community that offers both assisted living and memory care services would be ideal in the event their cognitive health declines.

Do I worry my parent is in the early stages of dementia?

First, visit a doctor for an official diagnosis, since there are other diseases that can present themselves as dementia. If your parent is in fact in the early stages of dementia, consider an assisted living community that also offers memory care as their condition progresses.

Senior care services at Atria can help your family

This is not a comprehensive questionnaire, and you do not have to answer every question immediately or all on your own. Transitioning from home to a senior living community can be a difficult and overwhelming process, but we are here to help.

At Atria, each resident in an assisted living community receives a thorough assessment of their physical, emotional and functional status from a licensed nurse. During the first 90 days, a reassessment is conducted to verify that we are providing the appropriate level of care.

Thereafter, additional assessments are performed quarterly or as-needed based on caregiver recommendations or changes in condition. These evaluations help us see that our residents are properly cared for and are among the factors we consider in determining and monitoring staff levels.

The professional staff at Atria Senior Living is here to assist you and your family – from answering your questions about senior living to sharing info about senior care and more. If you’d like to connect with one of our knowledgeable staff members for a one-on-one consultation, contact us. We’d be more than happy to discuss the right level of care for your parent.

Our Guide on Deciding if it is Time for Your Parent to Move into Assisted Living (PDF)

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Making the Decision

5 reasons older adults thrive in senior living

Senior living communities help older people achieve more meaningful and fulfilling lives. Numerous reports tout the health benefits for older adults who live a more social life. With many different factors that may limit social opportunities for your parent, senior living communities make it easier to connect with others. Additional benefits include delicious meals, regular fitness and exercise classes, a 24-hour staff and discreet support when needed.

Still, senior living communities are often an afterthought because of caregiver guilt or the potential sadness or resentment from the older adult.

What are the top 5 benefits of senior living?

 

  1. Senior Living Benefit #1: Unparalleled convenience
  2. Senior Living Benefit #2: Opportunities to create new connections
  3. Senior Living Benefit #3: Easy access to care services
  4. Senior Living Benefit #4: Healthier mind and stronger body
  5. Senior Living Benefit #5: Families can be families again

Senior Living Benefit #1: Unparalleled convenience

Older adults who move into senior living communities often say they feel relief after downsizing and moving out of their homes, in large part because being a homeowner means shouldering the responsibilities of tidying up the house, mowing the lawn, fixing the gate latch whenever it breaks or calling the plumber when the sink clogs.

At a senior living community, the staff handles the cleaning and maintenance. Most utilities are also covered in the monthly rent, so there’s no need to worry about paying multiple bills on time. At many communities, there are drivers to help your parent get to appointments and run errands. Plus, amenities such as a fitness center, art studio, movie theater and game room may be only steps from their apartment door.

Senior Living Benefit #2: Opportunities to create new connections

Life at a high-quality senior living community should include a calendar of robust events like guest lectures, card games like bridge and rummy, board games, group walks outdoors, exercise programs, art classes and opportunities to connect with neighbors. The events calendar should feature programs and activities that help your parent rediscover hobbies and find new interests.

Many senior living communities also often offer opportunities to volunteer in the local community. This contributes to an active brain and improves cognitive health, which can lower the risk of dementia. If your parent enjoys giving back or finds value in joining a just cause, volunteering will add to their sense of joy and purpose.

Senior Living Benefit #3: Easy access to care services

Currently, your parent may have access to an in-home caregiver during certain hours of the day. Or maybe they call upon you and other relatives to remind them about appointments, refill their prescriptions, or help them take a shower or get dressed. At an assisted living community, a professional staff handles these services.

Some communities offer discreet care 24 hours a day, and services generally fall into three categories: personal care (bathing, grooming, getting dressed and safety checks), medication assistance and incontinence management.

Memory care services, which are geared toward those who are experiencing the challenges of Alzheimer’s disease or other forms of dementia, are also offered at some senior living communities.

Senior Living Benefit #4: Healthier mind and stronger body

In a senior living community, your parent will have access to fresh, delicious meals to enjoy alongside their neighbors. Whether it’s dinner in the restaurant or hors d’oeuvres and cocktails at the bistro, dining with new friends will positively impact your parent’s emotional and physical well-being.

Fitness is also a key to aging well. Many senior living residents enjoy outdoor walking areas, exercise classes and other avenues, which help contribute to a healthier lifestyle than they experienced at home.

Senior Living Benefit #5: Families can be families again

Many find that moving into a senior living community relieves the strain on familial relationships caused by the complexities of caregiving. Look for a senior living community that will empower your parent to enjoy a more fulfilling life, which includes reconnecting with you as their child rather than as their caregiver.

To discover the benefits your parent would experience at a senior living community, we invite you to visit us for a tour. If your parent would prefer to try community living to see if it’s right for them, a short-term stay is a good option to consider. No matter what you decide, our experienced staff is always available to help you navigate the complexities of caregiving and guide you during the transition to senior living.

 

Our Guide on the Benefits of Senior Living (PDF)

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Senior Aging & Health

Atria’s Commitment to Quality

An Interview with Atria’s Chief Quality Officer

At Atria Senior Living, everything we do is driven by quality. Our number one goal is to make the best possible life for our residents. To deliver on that promise, we created Quality Enhancement program to ensure every aspect of life at our communities meets the highest standards in the industry.

Sean Purser, Atria’s Chief Quality Officer, has led our unique, industry-leading approach to quality since 2017. We sat down with him to learn more about Atria’s Quality Enhancement program and the role it plays in our communities.

Can you talk about how Atria’s Quality Enhancement (QE) program began?

Sean: When we decided to establish a Quality Enhancement program in 2004, our goal was to provide Atria residents with the highest level of service in the senior living industry. As well, with so many communities spread out across the country, we needed a universal set of auditable guidelines to ensure consistent quality from one community to the next.

To establish our standards, we began working with each department (Culinary, Maintenance, Care etc.), and reviewed what they considered the most important aspects. We then considered state regulations, safety components and a number of other factors. It was an extensive process which continues to this day. That first rollout was the genesis of what we now call Atria’s Quality Enhancement program which is like no other in our industry. In the end, we knew this would help us provide our residents with the best possible environment and communities.

Do you feel like Atria’s quality review process is unique in the industry?

Sean: Absolutely! There are quality measurement programs in senior assisted living, but no one has invested in a platform like Atria’s Quality Enhancement (QE) program. Atria’s QE program is unique in that it takes into consideration both clinical factors as well as the overall resident experience. Plus, we are very proactive when it comes to quality standards – we don’t wait for bad things to happen and then follow-up. We try to look ahead and prevent them.

We can do this because our quality evaluation tool is very agile and under constant review. This gives us the ability to change or add elements very easily and quickly see when we need to address something.

For instance, when the COVID pandemic began, we immediately shifted our audit focuses to an in-depth evaluation of our communities’ infection control practices. Having that kind of flexibility is one reason our QE program is so effective.

Another Atria difference is we dedicate a team of Quality Enhancement Directors (QED) to focus solely on performing quality audits. These QEDs do not report up operationally, they report through me to the Board of Directors. This structure gives us a level of independence from operations and a dedication not found in this industry. Our QED team also comes from proven individuals within Atria. All in, our team of QEDs has more than 200 years of experience with Atria. We are serious about investing in the quality of services we provide our residents.

I can go on about how rigorous our QE process is, but a better example would be how well our communities perform on State Regulatory Surveys. Each state has regulatory surveyors, or “auditors” as I like to say. These state surveyors audit Assisted Living communities in each state to ensure they are providing the appropriate care, services, and environment for residents. State surveys can be quite extensive and in a typical year, a community can expect to be surveyed several times by the state regulators. Since QE began in 2004, our communities have continually improved. In 2018, Atria communities have averaged less than one deficiency per state survey and we’ve continued to maintain that level of excellence.

J.D. Power ranked Atria Senior Living #1 in Customer Satisfaction among Assisted Living/Memory Care Communities in 2021. How are customer-driven recognitions and awards like this connected to Atria’s Quality Program in your mind?

Sean: We see good results from State Surveyors and our QE process, but this was especially gratifying to be recognized by J.D. Power. They went directly to our customers and having them “score” us as the best is a validation of our efforts. It has always made me proud to know we provide the best senior living environment in this industry, and this just proves it. In the end, customer satisfaction and safety are the most important aspect we can provide to our residents.

Could you talk more about the Quality Award?

Sean: Sure, Quality Awards can be earned when rigorous standards are met during the review and only our highest scorers earn the Q-Award. The higher the score the better and as I mentioned earlier, there is the potential for monetary bonuses that also includes frontline staff.

Does it get competitive?

Sean: Oh absolutely! We count on that. Our communities, regions and divisions all know where they stand. I often heap praise on those doing well and I will regularly challenge those that are not making the grade. I count on that sense of competition and pride in the Quality of Atria’s communities. We are consistently raising the bar to continue to be the best in this industry.

Tell us about your team’s work in packaging up the Atria Quality tool into Glennis Solutions’ suite of products for smaller senior living operators?

Sean: In 2020, we started working with the team at Glennis Solutions on building a Quality tool for their software suite that would bring a lot of what Atria has learned over the years to even more seniors who live in communities using Glennis’ business tools. It has been interesting to see how the work we’re doing with Glennis is helping us innovate our quality program and take it to the next level.

Glennis doesn’t share Atria’s indicators with other providers since they are proprietary to us. But their survey preparation tool includes questions that are regulatory in nature or specific to each individual brand. At the end of the day, we believe it is important to help others in our industry strive for what is already a part of Atria’s culture of quality.

What was your background before coming to Atria?

Sean: I spent 5 years in the United States Marine Corps, graduated the University of Louisville with an Accounting degree and I’ve been a CPA for more than 25 years. I’ve worked in Public Accounting as an auditor and I’ve held corporate roles as an Accountant, Controller and CFO. 15 years ago, I joined Atria’s accounting department and eventually became our Operations Controller. After 10 years in Accounting, I began as Atria’s Chief Quality Officer.

When I first joined our QE team, we had a very strong program, and my focus has been to continue to strive to find better ways to measure and improve the processes. I believe my audit background has helped us streamline processes which has given us the ability to provide the most accurate assessment possible in this industry.

What is your favorite part of the job?

Sean: Helping communities improve is the favorite part of our job. To see a team of employees, make the commitment to Quality and put everything into action drives us. It is an amazing feeling to see it when a community puts themselves in the running for a Quality Award.

Is there anything else you’d like our readers to know about Atria’s approach to quality?

Sean: On behalf of our Quality Enhancement Team, I’d like everyone to know that we will never settle in our endeavors to guide our communities to the highest quality environments possible. That said, the reason Atria holds our communities to the highest quality standards in the senior living industry isn’t because it’s easy, it is because we believe our residents and their families deserve nothing less.